Dear Valued Patient,
I am writing to you with very sad news. Our office manager, Raquel Rodriguez was struck and killed by an express train this morning in Hammond Indiana. I wanted to let you know before seeing it on the evening/morning news. It has been a difficult day but we have always kept our patients informed whatever the news may bring. Raquel was a dedicated and special person, who cherished working in our office and loved all of our patients. She especially adored her family and all of her grandchildren which she proudly showed off. It will be impossible to fill her shoes, but we will try our best. In the interim, please be understanding if there are delays with some of our processing, insurance and administrative responsibilities.
She will be greatly missed.